What service can Luoyang Baiwei Company provide to customers?
In order to let our customers purchase our smart lockers( smart parcel lockers /smart luggage lockers/ smart laundry lockers）trustingly, use our smart locker appropriately, and put into running securely, here Baiwei Company will introduce you the service we can provide to customers from three periods: before purchase, after purchase, in use.
Main products of Luoyang Baiwei Company
1.The service before smart lockers purchase
(1)One-to-one dedicated service. Every customer has a dedicated sales manager service, and our sales manager will be responsible for all the negotiations during the entire process from the early consultation to the final after-sales.
(2) Customized personalized solutions. Customize you suitable smart locker solution to solve your concerns in operating procedures, smart locker selection and project investment cost;
(3)Factory visits and inspections and face to face communication with software and hardware engineers service.
(4)Offer you the smart locker list and free quotation.
2.The service after smart lockers purchased
(1)Engineer customized service. Our software engineers will be responsible for program development and interface design; our hardware engineers will be responsible for drawing design, placement diagram design, hardware configuration, etc.; Our production engineers will be responsible for the production of smart cabinet bodies.
(2)Production schedule follow-up service. During the machine production, photos and videos will be sent to the customers to confirm the smart locker manufacturing progress.
(3)Multiple testing services before delivery. Our testing includes software program testing, final product testing, etc.
(4)Help customers find reliable freight forwarders to ensure smooth delivery.
Production process of smart locker
3.The service after the smart locker is put into operation
(1)Provide installation guidance and technical guidance according to customer needs.
(2)Provide one-year warranty service. If it is a quality problem of our smart locker, we will solve it for you; If the damage is caused by your operating errors, we will send you replacement parts after you pay.
(3) Provide 24/7 online service. If you have any questions during smart lockers use, we will reply you within 24 hours.
Luoyang Baiwei Company is a company based on the Internet and Internet of Things technology, set hardware and software research and development, sales, operation and operation, service in one.We are committed to providing global customers with the overall solutions. If you are interested in smart lockers, welcome to contact us at any time.